1. What is NETeller?

NETeller is an online money transfer service. A NETeller account functions like an online wallet. Through this account, you are able to deposit, withdraw, and transfer funds in different currencies to the many merchants that support it. Recently, NETeller has expanded its International Service to include Denmark, Sweden, Norway, Finland, Holland, France, Spain, Germany, Turkey, Italy and UK with local deposit/withdrawal options in all countries. The deposit options will include debit cards, major credit cards, Internet Banking, Cash Deposits, Direct Debits and Checks & Bank Wires.

2. How do I deposit, withdraw, and transfer funds?

Once you log on to your NETeller account, just follow the links on the main navigational bar at the top of the screen, or use the Quicklinks located on the left of your screen to reach the desired section. Each process is explained in full detail in their respective sections. At present, a player in Europe may only deposit using a credit card and withdraw winnings back to credit card up to the amount of original deposit (s) and via cheque. Bank accounts and other method options will be added shortly.

3. How do I become Certified?

Becoming a Certified NETeller member is a simple process with many benefits. American residents only need to register and verify a bank account with NETeller. International users may become Certified by faxing in a clear copy of their passport and both sides of a personal credit card. Once you become certified, you will be entitled to all the benefits of certification. For further information regarding certification, please refer to the NETeller site.

4. How do I verify my bank account?

After registering your bank account, NETeller will debit and credit your account for two amounts less than one dollar at NETeller's expense. When you determine these amounts from your bank statement, enter them into the NETeller system and your account will be certified instantly.

5. Why was my withdrawal declined?

It is NETeller policy to withdraw funds using the same method with which they were deposited. Therefore, if you deposited $20.00 by credit card, then you must withdraw $20.00 back to your credit card. Any subsequent amounts may be withdrawn with other methods.

6. Why was my credit card declined?

A credit card can only be declined by the bank that issued the card – no other party is able to make that decision. You may call the issuing bank to determine why your card was declined. Remember: Three invalid credit card attempts within one hour will close your NETeller account automatically and you will have to contact customer support to re-open it.

7. How do I change the personal information in my NETeller account?

In the navigational bar at the top of your NETeller account, there is an option to "Edit Account". This will allow you to alter your phone number and password within the NETeller system.

8. Why is my transfer to a merchant still pending?

Not all merchants accept transfers twenty-four hours per day. Some are only operational during regular business hours. It is the merchant’s decision to accept or decline any funds to or from NETeller. If a transfer made to a merchant has been pending for a significant length of time, you may contact the individual merchant or cancel the transfer from your account.