1. What is Firepay?

A Firepay Personal Account is a FREE Web-based account that works like a debit card – you deposit money into your FirePay Personal Account, and then use your account to purchase goods and services online.

2. Why should I become a Firepay account holder?

-  Firepay is absolutely FREE for members.
-  You can use it regardless of your physical location.
-  It is a safe, secure way to pay.
-  It allows you to deposit funds, pay with, send funds or withdraw funds online.
-  You never need to reveal your payment information to any online merchants.

3. Who can use Firepay?

At this time, you may only fund your Firepay Personal Account directly from a U.S. checking account.

4. How do I deposit, withdraw, and transfer funds?

Once you log in to your Firepay Personal Account, just follow the onscreen instructions. Each process is explained in full detail.

5. How do I verify my bank account?

You need to validate your bank account for security reasons. Firepay needs to confirm that the account is in fact your account. Registering your account is a simple two-step process. Firepay makes a validation deposit into your account. You are then required to advise them of the amount of the deposit and once confirmed the account is activated. The process takes only a couple of days.

6. Is there a limit of how much I can deposit into my Firepay Personal Account?

There is a deposit limit of $2,500.00 per session. You may deposit to a maximum of $5,000.00 daily and there is a weekly funding limit of $10,000.00.

7. What security measures are taken with Firepay?

Firepay has its’ own state-of-the-art data center. To ensure that your personal information remains secure, Firepay has implemented sophisticated security features using the most advanced technology in the industry.

8. How do I use my Firepay Personal Account at Black Widow Casino?

1. The Firepay card is registered at Black Widow Casino in the same manner that you would register any of the other payment cards.
2. Choose type “Firepay” for method of payment when the drop box appears.
3. Make your selection just as you would for a credit card. (IMPORTANT – The e-mail address on the casino account must be the same as the e-mail address on your Firepay account). If you require assistance, contact customer support at support@BlackWidowCasino.com.

9. My transaction was not successful. What might have caused this?

There are several possibilities that might have caused this to happen. They include:

1. You may have entered your 16 digit account number incorrectly or you might have entered the wrong expiry date;
2. Your e-mail address in our database may not match up with the information supplied by your Firepay Personal Account records; or
3. The purchase you are attempting to make may be greater than the balance in your Firepay Personal Account.

10. How do I change the personal information in my Firepay Personal Account?

When you need to make changes to your personal information in your Firepay account, please contact Firepay directly through their customer support channels at www.firepay.com.